Time to Re-Vamp how Dispatcher handles Emergency Call
Not much is known about how dispatchers are trained to handle 911 calls but one thing is perfectly clear. If this article is an example of how some handles those calls a complete re-vamp of the manual is sorely needed. There have been several articles about this type of dispensing of calls but this one may just be the straw that broke the camel’s back. The article is written by Russell Contereras and Terry Tang for the Associated Press titled “Panicked 911 caller: Dispatcher had no reason to hang up” and it reports that “a 911 caller said Wednesday she was panicked about a friend being shot but stayed as calm as possible before a New Mexico dispatcher told her to "deal with it yourself" and hung up as she sought aid. Seventeen-year-old Esperanza Quintero told The Associated Press that she wished dispatcher Matthew Sanchez had done more to help after her friend Jaydon Chavez-Silver was shot in June while watching friends play cards inside a home. He later died....