Manns Medium

You truly had to wonder when Major Corporation like Comcast and others would finally grow too big for their britches, well this maybe just the straw which breaks the camel’s back. In an article titled “ Unhappy Customer: Comcast Told My Employer about Complaint Got Me Fired ” written by Chris Morran for Consumerist.com, it speaks about “Conal began subscribing to Comcast service in early 2013 after he says he was sold a 9-month promotional pricing offer. But from the start, there were issues with his service, as he was being charged for set-top boxes that had yet to be activated. Additionally, someone at Comcast billing had misspelled Conal’s last name, meaning some of his bills were not being delivered.  He says he met with a Comcast rep in May 2013 about the billing issues and promised they would all be sorted out, but things only got worse.  He attempted to cancel his service in Oct. 2013 but says a Comcast rep convinced him that the billing issues would be resolved an...

Simply answer is yes and like all small businesses who finds fortune and grows into a very large corporation, they have also traded in those outstanding customer service representatives who got them to where they are for those who follow closely the corporate policies that says whatever we say is right and whatever we hear from customers are wrong. I come to this conclusion after receiving a phone call from a Comcast representative who flat out admitted that they go by whatever is typed into their computer and even if you keep excellent notes of whom you spoke with, at what time you spoke with them, why and the results, if they do not match up with what information is on their system, it simply did not happen.  So my question is, this being the case at what point did the customer cease being a customer and became a pawn and slave of Comcast? So that every American had a voice is one of the many reasons veterans like me were willing to and some did, die for and especially w...