Has Comcast Cable gotten too big for their Britches?
Simply answer is yes and like all small businesses who finds fortune and grows into a very large corporation, they have also traded in those outstanding customer service representatives who got them to where they are for those who follow closely the corporate policies that says whatever we say is right and whatever we hear from customers are wrong. I come to this conclusion after receiving a phone call from a Comcast representative who flat out admitted that they go by whatever is typed into their computer and even if you keep excellent notes of whom you spoke with, at what time you spoke with them, why and the results, if they do not match up with what information is on their system, it simply did not happen. So my question is, this being the case at what point did the customer cease being a customer and became a pawn and slave of Comcast? So that every American had a voice is one of the many reasons veterans like me were willing to and some did, die for and especially w...