Manns Medium

For someone who really grows as a person when they help another, no other job could be better than customer service.  It is more than a procedure, it’s a calling and not many possess the skills to be even a decent customer service rep.  So how do you find them and why do they burn out so quickly. Let’s deal with the first question.  It’s easy to find someone who has that potential gold mine of a skill at customer service, watch their body language and the sparkle in their eyes when they speak about helping people.  If you do not see that, then chances are you are hiring by resume and not by benefit of company.  Having a person answer the phone does not a customer services representative make.  It goes much further than that.  A real customer service person will take as long with that one client or customer as necessary to ease their concerns.  They will stay with them until they are completely satisfied and not just appeased.  They will ...

Simply answer is yes and like all small businesses who finds fortune and grows into a very large corporation, they have also traded in those outstanding customer service representatives who got them to where they are for those who follow closely the corporate policies that says whatever we say is right and whatever we hear from customers are wrong. I come to this conclusion after receiving a phone call from a Comcast representative who flat out admitted that they go by whatever is typed into their computer and even if you keep excellent notes of whom you spoke with, at what time you spoke with them, why and the results, if they do not match up with what information is on their system, it simply did not happen.  So my question is, this being the case at what point did the customer cease being a customer and became a pawn and slave of Comcast? So that every American had a voice is one of the many reasons veterans like me were willing to and some did, die for and especially w...