Why Customer Service People burn out so fast
For someone who really grows as a person when they help another, no other job could be better than customer service. It is more than a procedure, it’s a calling and not many possess the skills to be even a decent customer service rep. So how do you find them and why do they burn out so quickly. Let’s deal with the first question. It’s easy to find someone who has that potential gold mine of a skill at customer service, watch their body language and the sparkle in their eyes when they speak about helping people. If you do not see that, then chances are you are hiring by resume and not by benefit of company. Having a person answer the phone does not a customer services representative make. It goes much further than that. A real customer service person will take as long with that one client or customer as necessary to ease their concerns. They will stay with them until they are completely satisfied and not just appeased. They will ...